Goods and, in any event, not later than 28 days after receipt of the goods. Refunds will be made as soon as possible after receipt by us of the returned You paid for the goods, but not the original delivery charge. If a refund is available - We will refund to you the price We recommend using a recorded delivery service or equivalent as we cannot accept responsibility for goods lost in transit. The goods are returned at your own expense and risk.The goods are returned either in or with their original packaging.If the goods are not in a re-saleable condition, we reserve the right to refuse a refund. The goods are returned to us in a new, unused and re-saleable condition.No returns are accepted after 90 days of shipping. Once the return has been created online within those 14 days you must get the parts back to us within a further 14 days.Īfter this time you will be offered a credit note as long as the goods are returned within 90 days of shipping,
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You are free to return unwanted or unsuitable goods for up Return of incorrect or unsuitable parts ordered or not SHIPPING limit, the cost of postage will be deducted from your refund/credit Returned part(s) mean that your original order now falls below the FREE If FREE SHIPPING was provided on the original order and the Services, it is your responsibility as the buyer to ensure the parts are No returns will be accepted after 90 days. Custom &Ĭommercial make every effort to provide the correct product information and To check the goods upon receipt, please note "NOT CHECKED" on theĭelivery papers before you sign for the goods. Within two working days of any damages or shortages. We have sent you different/incorrect parts to what you have orderedĬontained parts damaged, faulty or not as you ordered, you must inform us.You change your mind about the parts you have ordered.Offer a no-nonsense simple returns policy to protect you against these Understand that sometimes parts that are ordered become surplus to Mistakes happen and sometimes customers order the wrong parts. These will be due once your goods arrive in your country. VAT & import duties/fees will be charged based on the country you ship to. You will now not be charged UK VAT on your order – But local To look more closely how we deal with quoting for sending our products to Shipping to Europe is now much more complex and more expensive.
Since the UK has now left Europe, it’s become clear that Therefore we will create a quotation and send you a quote once we have a shipping price for the pallet. Dependent on where these are to be shipped to will effect the shipping price. Items marked as above will require us to calculate a shipping price as they need to be shipped on a pallet. We also have a selection of excluded post codes - VIEW EXCLUDED POST CODES
These products are displayed as ' Excluded from free postage' on the web site.
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If your basket includes products from our 'Excluded from free postage' range then full shipping rates apply irrespective of the order value.
If products are returned to us reducing the total order value to below £50 (Retail) / £100 (Trade), standard shipping rates for the balance will be deducted from the credit. On some products (eg: windscreens, type 2 doors) a charge may apply for special packaging materials, shipping itself is free. Any order placed by phone, fax, email or post will be subject to our standard shipping rates.īonnets and complete Type 2 front panels are excluded from this offer. This offer applies to orders placed via our on-line store only. To benefit from free delivery, orders must total £50 (Retail) / £100 (Trade) or more (including VAT and excluding Back Order parts) to a mainland UK address. * Please note: You will be responsible for any applicable taxes and/or duties and will need to be paid upon delivery. We prepare a shipping quote from one of our International shippers, this usually takes 24-72 hours. We will then contact you with the final charges for approval. The order will not be shipped or card charged until we are able to contact you to approve the final shipping charges. If your basket includes products from our 'Excluded from free postage' range then full shipping rates apply irrespective of the order value. Delivery addresses in Scotland or on Islands (eg: Isle of Man, Isle of Wight) may be excluded from the offer. FREE DELIVERY FOR RETAIL ORDERS OVER £50 & TRADE ORDERS OVER £100 - exclusions applyĪll on-line orders with a value of £50 (Retail) / £100 (Trade) or more, will receive FREE DELIVERY to any mainland UK address.
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